Dear loyal Thalgo customers and business partners,
It is with great pleasure to announce that we are now shipping your orders!
All orders already received have already been pre-processed, and should be shipped out shortly!
I want to thank you for your understanding and patience with this transition, and we promise that these changes will be for the better of Thalgo. More stock available, more marketing support and more training is our commitment to the Thalgo brand.
In order to accelerate the order processing, we have simplified the shipping policies to avoid back and forth for confirmations.
Here is the shipping policy as of April 1st, 2020:
For the month of March, we will be offering free shipping for all Thalgo orders as a Thank You for your patience in this transition.
We will also be offering you free samples and support material with your orders. Our official order & free goods policy will be sent to you shortly. In the meantime, please send us copies of any existing agreements you have with Thalgo USA, so that we can take note of them.
Thanks again for your patience.
Dear Thalgo partners, loyal friends,
Please take note that as of February 1st, 2020 Masson Ltd has been chosen by Thalgo France to be the new USA Thalgo distributor. This website and the current supply of Thalgo products is currently under transition, we thank you for your patience and understanding.
Who is Masson Ltd?
Masson is a highly experienced and reputable distributor of skin care & beauty products, who has been servicing this industry for over 60 years.
Why is there a change of distributor?
Thalgo France has been listening to your frustrations of lacking inventory and service on the USA markets. They have partnered with Masson to ensure larger inventories and increased marketing & training support.
When will Masson start shipping?
Stock is currently in transition from the old distributor to Masson, and increased stock are currently in processing with France. Some order processing should begin within 2 weeks, with increased inventory availabilities within 4 weeks.
How can I pay my existing bills?
Masson will be contacting you shortly to process payments. The old distributor will be transferring their accounts and receivables to Masson.
Existing bills are still payable to the name THALGO USA, new bills as of February 1st are payable to MASSON LTD.
I have special agreements with the old distributor
Masson will honor all existing agreements. Nadi Justens is still working with Masson and can confirm all agreements.
Is there a Price increase, or a new order form?
No price increases. Yes new order forms will be sent out within a few days.
For more information on Masson, please visit https://massonltd.com/
Jacques Masson, President
Heather Pelligrini, National Sales Manager
Nadi Justens, Thalgo Product Manager